First off, this system is set up for monthly billing. Since the Village only bills quarterly, charges will draw from your card when a bill is uploaded quarterly. 

Billing dates will vary depending on when the bill is printed and mailed out, however it will never be due before the 10th of the month. Please choose a due date between the 1st and 10th of the month for auto-debit.  This will prevent late fees from being assessed to your account. 

This is a security question and is system-generated. If you do not know the answer, give the Village Water Department a call or send an email to christine.cappola@east-aurora.ny.us and we will be happy to provide you with this information! (Please confirm your name, address, and account number if you have it- as the system email does not provide that information with your email request.) 

**If you set up a login (do not make a quick pay/one-time payment) this will not be asked again- and is a one-time requirement.**

Bills from June 2025 and onwards are available to view and download or print once logged into your account.