This is a security question and is system-generated. If you do not know the answer, give the Village Water Department a call or send an email to christine.cappola@east-aurora.ny.us and we will be happy to provide you with this information! (Please confirm your name, address, and account number if you have it- as the system email does not provide that information with your email request.) 

**If you set up a login (do not make a quick pay/one-time payment) this will not be asked again- and is a one-time requirement.**

First off, this system is set up for monthly billing. Since the Village only bills quarterly, charges will draw from your card when a bill is uploaded quarterly. 

Billing dates will vary depending on when the bill is printed and mailed out, however it will never be due before the 10th of the month. Please choose a due date between the 1st and 10th of the month for auto-debit.  This will prevent late fees from being assessed to your account. 

Bills from June 2025 and onwards are available to view and download or print once logged into your account. 

The fee is charged by the website- NOT by the Village. It is a convenience fee for paying via credit card and is variable based upon the amount you are charging. E-Checks will incur a flat $1.99 fee each time a payment is made. 

The Village cannot waive the fee or refund it as we do not receive it as part of your payment. 

If you have a new account and have not yet made a payment, you can still create a login, as long as you have your new account number. When it asks for the security question info: last payment amount- please enter 0.00